FAQ

We are sorry, once an order is submitted, it may not be canceled or refunded for custom wigs. We offer exchanges within 7 business days from Delivery date for ONLY INDIVIDUALS BUNDLES AND LACE CLOSURES.  We encourage customers with order details to carefully read story policy before submitting their order. Please send us an email or message so we can happily assist you!

Unfortunately, orders cannot be altered or changed once your payment is complete.

Unfortunately no, we advise customers to read the policy to make sure the extensions are shipped with tracking before scheduling appointment and wait for confirmation before proceeding

Unfortunately no, we encourage our customers to add necessary code to order before proceeding forward.

We do not offer cash refunds, but we will be more than happy to exchange the unused items kept in their original sale condition! Please visit the website, here to submit a request within 7 days of your delivery date. The store credit will be issued once the product is received back to our fulfillment center and inspected. Your exchange will only be for INDIVIDUAL BUNDLES AND LACE CLOSURES. Your exchange will be for the amount paid minus discounts and shipping. Discount codes are for one-time use only. The customer is responsible for all shipping costs associated with the return if the correct items were received.

This is not an option at the moment. If policy changes, we will inform all customers.

Please allow up to 48 hours after you receive your shipping confirmation email to see movement on the carrier's website. If you do not see movement after 48 hours, please email us at info@rosestylestudio.com

First, please check the status of the tracking number provided to you. If it states your package is undeliverable, please email us at info@rosestylestudio.com and we will instruct you on how to proceed. If we get your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. 

A return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable address provided to us. This will need to be paid prior to us re-shipping your package. Your package must be received prior to us making any changes or resending the order. Please be sure to enter your shipping address correctly to avoid delays in receiving your order. We do not refund shipping fees. In the event a customer’s tracking number states delivery was made to the customer's address, Rose Style Studio does not offer refunds if the item is claimed to not have been delivered.

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